Your privacy should feel clear.

Doorvia respects your privacy. This Policy explains how your personal information is collected, used, disclosed, retained and protected — in plain language.

Effective date

September 10, 2026

Last updated

September 10, 2026

Privacy at a Glance

Submit a privacy request

What we collect

Account info, search activity, saved properties, preferences, inquiries, communications, device and location data.

Why we use it

To operate Doorvia, deliver search features, personalize your experience, respond to requests, and connect you with professionals.

When we share it

With service providers that help us operate Doorvia and with real estate professionals when you ask to contact them or arrange a showing.

Your choices

Access or correct your info, manage notifications and cookies, withdraw consent, or request deletion — subject to legal limits.

01. About this Privacy Policy

Doorvia respects your privacy and is committed to explaining how your personal information is collected, used, disclosed, retained and protected.

This Privacy Policy applies when you:

  • Visit or use the Doorvia website, mobile application or related digital services;
  • Register for or use a Doorvia account;
  • Search for, view, save, compare or share properties;
  • Create property searches or listing alerts;
  • Submit an inquiry or request a property showing;
  • Communicate with Doorvia or a real estate professional through Doorvia;
  • Subscribe to communications; or
  • Otherwise interact with Doorvia.

In this Policy, "Doorvia," "we," "us" and "our" refer to Doorvia Realty Solutions Inc., including any affiliated entities specifically identified as being covered by this Policy. "Services" means the Doorvia websites, applications, features, communications and related services that link to this Policy.

"Personal information" means information about an identifiable individual or information that can reasonably be linked to an identifiable individual. It generally does not include properly anonymized or aggregated information that can no longer reasonably identify a person.

03. Information We Collect

The information collected depends on the features you use and how you interact with Doorvia.

3.1 Information you provide

We may collect:

  • Your name, email address, telephone number and mailing address;
  • Your account username, password or other authentication information;
  • Your preferred contact method and communication settings;
  • Information included in inquiries, feedback, support requests or other communications;
  • Property preferences, including preferred locations, budget, property type, bedrooms, bathrooms, parking and desired features;
  • Information submitted when requesting a showing or contacting a real estate professional;
  • Notes, comments, ratings or reactions you add to a property or shared collection;
  • Information you provide when inviting another person to a shared shortlist;
  • Information submitted for contests, promotions, surveys or research; and
  • Business or professional information submitted in connection with advertising, partnerships, media or commercial inquiries.

Please do not submit financial, identification or other sensitive information through a general Doorvia inquiry or messaging field unless Doorvia specifically requests it through an appropriate process.

3.2 Information created through your use of Doorvia

  • Properties you view, save, hide, compare or share;
  • Searches, filters and neighbourhoods you select;
  • Saved searches and listing-alert settings;
  • Shared property collections and related comments;
  • Inquiries and showing requests;
  • Communications sent or received through Doorvia;
  • Account activity, preferences and notification history; and
  • The dates, times and outcomes associated with certain requests.

3.3 Information collected automatically

When you use Doorvia, we and our service providers may automatically collect:

  • Internet Protocol address;
  • Browser, device and operating-system information;
  • Device identifiers;
  • Approximate location derived from an IP address;
  • Pages, listings, links and features you access;
  • Referring and destination pages;
  • Date, time and duration of visits;
  • Application performance, diagnostic and error information; and
  • Cookie, pixel, analytics and similar technology data.

3.4 Location information

With your permission, Doorvia may collect a more precise device location to show properties or neighbourhood information near you.

You can withdraw device-location permission through your browser or device settings. Some location-based features may not work after permission is withdrawn.

3.5 Information from other sources

Where permitted, we may receive information from:

  • Real estate boards, listing services and authorized property-data providers;
  • Real estate brokerages, sales representatives, brokers, builders, property managers and other professionals;
  • Authentication providers when you choose to sign in through another service;
  • Analytics, hosting, communications, security and technical service providers;
  • Public records and other lawfully available sources; and
  • Another Doorvia user who invites you to collaborate or share a property collection.

Property and listing information may relate to an identifiable owner, occupant, real estate professional or other individual. Doorvia handles that information in accordance with its data agreements, applicable laws and permitted purposes.

04. How We Use Personal Information

We may use personal information to:

  • Create, authenticate and administer your account;
  • Provide property search, filtering, mapping and comparison features;
  • Save your properties, preferences, notes and searches;
  • Deliver listing alerts and property updates you request;
  • Personalize and organize search results;
  • Facilitate shared shortlists and collaborative property searches;
  • Process inquiries and showing requests;
  • Connect you with a real estate professional or other service provider when requested;
  • Provide service, administrative and account communications;
  • Respond to questions, complaints and support requests;
  • Maintain the security and integrity of our Services;
  • Detect, investigate and prevent fraud, misuse or unlawful activity;
  • Diagnose technical problems and improve performance;
  • Understand how people use Doorvia and improve our features;
  • Maintain business, consent and transaction records;
  • Enforce our Terms of Use and other agreements;
  • Establish, exercise or defend legal rights;
  • Meet legal, regulatory and contractual obligations; and
  • Carry out another purpose explained when the information is collected or to which you otherwise consent.

Doorvia will limit its collection, use and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

05. Property Recommendations and Personalization

Doorvia may use your selected filters, property activity, saved homes and stated preferences to organize or recommend properties.

Recommendations are intended to help you explore available options. They do not guarantee that a property is suitable, available, accurately described or capable of meeting your financial, legal or personal requirements.

Automated tools may help rank search results or identify properties that appear to match your preferences. Doorvia does not use these recommendations to make legal, financial, credit or housing-eligibility decisions about you.

07. Emails, Text Messages and Notifications

Doorvia may send service-related communications concerning your account, security, inquiries, showings, saved searches or requested property alerts.

We will seek consent where required before sending commercial electronic messages. Marketing messages will identify the sender and provide an unsubscribe mechanism. Canada's anti-spam rules generally require consent, sender identification and an unsubscribe mechanism for commercial electronic messages. CRTC CASL guidance

You may:

  • Use the unsubscribe link in a marketing email;
  • Adjust alert and notification settings in your account;
  • Disable push notifications through your device; or
  • Contact Doorvia using the information below.

You may continue to receive necessary service, security or transactional communications after opting out of marketing.

08. When We Share Personal Information

Doorvia may disclose personal information in the following circumstances.

8.1 Real estate professionals you choose to contact

When you request property information, ask a question, request a showing or otherwise ask to connect with a professional, we may provide relevant information to a real estate brokerage, broker, salesperson, listing representative, builder, property manager or another professional involved in responding to your request.

Information shared may include:

  • Your name and contact information;
  • The property involved;
  • The contents of your inquiry;
  • Your requested showing date or time;
  • Relevant property preferences; and
  • Related communication history.

The receiving professional may handle your information under their own privacy policy and professional obligations.

8.2 Service providers

We may use service providers for:

  • Website and application hosting;
  • Cloud storage;
  • Account authentication;
  • Mapping and location features;
  • Email, text and push notifications;
  • Customer support;
  • Analytics and performance monitoring;
  • Security and fraud prevention;
  • Data management; and
  • Professional legal, accounting and advisory services.

We require service providers to handle personal information for authorized purposes and subject to appropriate contractual obligations.

8.3 With your direction or consent

We may disclose information when you direct us to do so, such as when you invite someone to a shared shortlist or request contact from a specific professional.

8.4 Legal, regulatory and safety purposes

We may disclose information where permitted or required to:

  • Comply with a law, court order, warrant or lawful government request;
  • Respond to an emergency;
  • Investigate fraud, security incidents or misuse;
  • Protect Doorvia, its users or another person;
  • Enforce agreements; or
  • Establish, exercise or defend legal rights.

8.5 Business transactions

Personal information may be disclosed as part of a proposed or completed financing, reorganization, merger, sale, acquisition or transfer of all or part of Doorvia's business or assets, subject to applicable legal safeguards.

8.6 Aggregated or anonymized information

We may use and disclose information that has been aggregated or anonymized so that it cannot reasonably identify you.

Doorvia does not sell personal information in exchange for money.

09. Cookies and Similar Technologies

Doorvia and its service providers may use cookies, pixels, software development kits and similar technologies to:

  • Keep you signed in;
  • Remember settings and preferences;
  • Provide requested features;
  • Measure performance and usage;
  • Detect security issues;
  • Understand how visitors use Doorvia; and
  • Support advertising or marketing, where permitted and enabled.

Cookies may be categorized as:

  • Essential cookies: required for security and core functionality;
  • Preference cookies: remember your selections;
  • Analytics cookies: help us understand performance and usage; and
  • Advertising cookies: support relevant advertising and campaign measurement.

You can manage non-essential cookies through your browser settings. Blocking some cookies may affect certain features.

10. Third-Party Websites and Services

Doorvia may contain links to property listings, brokerages, real estate professionals, mortgage providers, mapping services or other third parties.

A link does not mean Doorvia controls that third party's privacy practices. Information you provide directly to another organization is governed by its own privacy policy.

11. Storage and Processing Outside Canada

Doorvia or its service providers may store or process personal information in Canada, the United States or another jurisdiction.

Information processed outside your province or Canada may be subject to the laws of that jurisdiction and may be accessible to its courts, governments or law-enforcement authorities where legally permitted.

Before publishing, identify where Doorvia's hosting, analytics, email, CRM and authentication providers process data.

12. Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide the Services;
  • Complete the purpose for which it was collected;
  • Maintain appropriate business and consent records;
  • Resolve disputes;
  • Enforce agreements; and
  • Meet legal, regulatory and contractual obligations.

Retention periods vary according to the type of information and the reason it is held. When information is no longer required, Doorvia will delete, destroy or anonymize it using appropriate measures.

Some information may be retained after account closure where required by law, necessary for security or dispute resolution, or needed to respect an opt-out request.

13. Safeguards

Doorvia uses administrative, technical and physical safeguards appropriate to the nature and sensitivity of the information under its control.

Safeguards may include:

  • Access controls and authentication;
  • Staff and contractor confidentiality requirements;
  • Technical monitoring and security controls;
  • Restricted access based on business need;
  • Service-provider assessments and contracts;
  • Incident-response procedures; and
  • Secure disposal or anonymization practices.

No system can guarantee absolute security. Users should protect their passwords and notify Doorvia if they suspect unauthorized account activity.

Under PIPEDA, organizations must keep records of all safeguard breaches and report and notify affected individuals when a breach creates a real risk of significant harm. Privacy Commissioner breach guidance

14. Access, Correction and Deletion Requests

Subject to applicable law, you may request to:

Learn whether Doorvia holds personal information about you
Access personal information under Doorvia's control
Correct incomplete or inaccurate information
Withdraw consent
Delete certain information or close your account
Ask how Doorvia has used or disclosed your information
Raise a privacy concern

To submit a request, use the contact information below or email our Privacy Officer.

Doorvia may need to verify your identity before completing a request. We will only request information reasonably necessary for verification. Certain information may be withheld or retained where permitted or required by law.

If Doorvia cannot fully complete a request, we will explain the reason where required.

Submit a privacy request

15. Children's Privacy

Doorvia is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without the consent of a parent or legal guardian.

If you believe a child has provided personal information to Doorvia without appropriate consent, contact our Privacy Officer.

16. Provincial and International Rights

Privacy rights may differ depending on where you live. Doorvia will process privacy requests in accordance with the laws applicable to the individual and Doorvia's activities.

If Doorvia expands into Canada-wide, its final policy and procedures should account for applicable private-sector privacy legislation in Alberta, British Columbia and Quebec, in addition to federal requirements.

17. Changes to This Policy

We may update this Privacy Policy when our Services, information practices or legal obligations change.

The revised Policy will be posted on this page with a new "Last updated" date. If a change is material, Doorvia will provide additional notice and obtain consent where required before using personal information for a materially new purpose.

18. Questions and Complaints

Doorvia has designated a Privacy Officer responsible for overseeing its privacy practices.

Privacy Officer

Kaitlynn Martins, Privacy Officer

Doorvia Realty Solutions Inc., operating as Doorvia

66 Carnforth Road, North York, Ontario M4A 2K7

Privacy request form: privacy@doorvia.ca

Email

privacy@doorvia.ca

Please include enough information for us to understand and respond to your request. Do not send government identification or sensitive financial information by ordinary email.

If you are dissatisfied with Doorvia's response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province.

Doorvia Realty Solutions Inc. is the legal entity responsible for the personal information collected through the Doorvia Services. Questions about this policy or a privacy request may be sent to the Privacy Officer at privacy@doorvia.ca.